1. Skilled Team & Standardized Process

– HEY GARDEN has built a team of experienced professionals along with a well-structured working process that meets modern landscape construction standards. Each project is executed through clear stages, with strict control from consultation and design to construction and final handover.

– The combination of hands-on expertise and a standardized workflow ensures high-quality results, cost optimization, and long-term trust with clients.

1. Core Construction Team

• 03 senior craftsmen — 15–20 years of experience

  • Directly responsible for constructing rock gardens, koi ponds, waterfalls, and landscape gardens
  • Skilled in natural stone processing, pond structures, and water circulation systems
  • Experienced in handling both small residential projects and large villa-scale landscapes
  • Strong focus on long-term durability and aesthetic quality

– We don’t just execute according to drawings; we optimize every detail to ensure stable operation and lasting visual beauty over time.

 2. Accounting Department (Core Team)

• 03 dedicated accountants ensuring clear and transparent financial management from the very beginning of each project.

  • Project cost management and control
  • Issuance of full VAT invoices in compliance with regulations
  • Accurate and transparent monitoring of payment progress
  • Ensuring clear and well-structured financial control throughout the project lifecycle

3. Sales & Customer Care Department

• 03 sales & customer service specialists directly support and closely follow each project.

• • Provide suitable solutions tailored to budget and actual needs
  • Clearly and understandably explain basic technical information
  • Proactively arrange and coordinate quick site surveys
  • Monitor and support the entire process from consultation to project completion

– A professional Sales & Customer Care team ensures clients feel confident at every stage of implementation and enjoy a complete service experience.

Sales & Customer Consulting Team

 2. WORKING PROCESS WHEN A CLIENT HAS A REQUEST

1. Information Collection & Initial Consultation

– Clients provide images, site dimensions, and actual requirements.
– HEY GARDEN offers suitable solutions and provides a transparent preliminary cost estimate from the beginning.

2. On-site Project Survey

– The Sales & Technical team directly visits the site to:

• • Measure the exact area

  • Assess foundation and structural conditions

  • Check electrical and water systems

  • Advise layout based on feng shui and functional requirements

3. Quotation & Contract Signing

– After the site survey, clients will receive complete documentation, including:

• • A detailed construction plan

  • Design drawings / layout (if applicable)

  • A breakdown quotation for each item

  • An official contract that is transparent and ensures the rights of both parties

– This clear process helps clients feel confident in cooperation and effectively control costs from the very beginning.

– The contract ensures the rights of both parties, with full transparency in accordance with current standards.